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Outlook 2016/Office 365 Sign In Fix

Posted by Support | Date: 08/04/2019

A recent update to Outlook 2016 and Office 365 for Windows has caused some users to report they keep being prompted to sign in, even when the correct credentials have been used, please follow our step by step guide to resolve this issue here

New Exploitation in Email Scams

Posted by Support | Date: 05/11/2018

Please read our whitepaper on the exploitation of email scams which you may have received

Read Whitepaper

Office 365 SMTP Improvements

Posted by Support | Date: 16/10/2018

Microsoft have made some improvements over SMTP for Office 365 customers

Please read the support article below for further information on this

Microsoft Support Article

Office 365/2016 Recent Update

Posted by Support | Date: 16/10/2018

A recent update to Office 365/2016 may cause issues setting up your hosted exchange mailbox, this is due to way autodiscovery now works in this version, please follow our step by step guide to resolve this issue here

Office 365 Connected Accounts

Posted by Support | Date: 10/10/2018

Microsoft has removed the ability to add new accounts to Outlook on the web using the Connected accounts feature on September 15, 2018 and will stop syncing existing accounts on October 30, 2018.

Please read the support article below for further information on this

Microsoft Support Article

Skype for Business to Microsoft Teams Upgrade

Posted by Support | Date: 24/09/2018

This is for informational purposes only, no further action will be required and the upgrade will done automatically

• Starting Oct. 1st, new Office 365 customers with 500 seats or less will be onboarded to Microsoft Teams and will not have access to Skype for Business Online. Tenants that are already using Skype for Business online will be able to continue doing so (including provisioning new users) until they complete their transition to Microsoft Teams.

• Starting November 1st, we will begin offering partner associated customers automatic upgrades from Skype for Business Online to Teams. Tenant Administrators will be given advance notification via email and through the Office 365 Message Center.

If you require to manually upgrade before these dates you can do this by following the details from this Microsoft page

New FutureSpam Portal

Posted by Support | Date: 20/03/2018

We are happy to announce the launch the public beta of the new version of the FutureSpam portal which is compatible for iOS users and built on html5

The new portal can be access via this link

Please be aware as this is a public beta, the new portal can only be used to check your spam quarantine and not your email archive, it may also contain some bugs, if you do experience any issues please email our Support Team

Legacy Postini MX Records

Posted by Support | Date: 19/12/2018

Please be aware from 22 February 2018 if you are still using the old legacy Postini MX Records they will need to be updated as they be decommissioned and will effect mail delivery. If you are using the ones in the example below please contact support and will confirm the correct MX Records you need to set


You can check your current MX Records by entering your domain here

Microsoft Office support for macOS 10.13 High Sierra

Posted by Support | Date: 06/10/2017

As of September 25, 2017, macOS 10.13 High Sierra is publically available for all Mac users to install. Office 2016 for Mac is fully supported on High Sierra. For the best experience, we recommend you update Office to version 15.38 or later.

Office 2016 for Mac

See “What version of Office am I using?” if you don’t know what version you’re on.

15.35 and later

Office 2016 for Mac is fully supported on macOS 10.13 High Sierra.

If you encounter issues using Office 2016 for Mac, please send us feedback so we can address them. In Word, Excel, PowerPoint and OneNote, you can click on the Send a Smile icon in the top-right of the app. For Outlook, choose Contact Support from the Help menu.

15.34 and earlier

These versions are not supported on 10.13. In some cases, you may not be able to launch the Office apps. For example, users will see the following error message when attempting to launch Outlook 2016 ver. 15.34:

If you installed Outlook 2016 ver. 15.34 or earlier, and are not being offered an update to 15.35 or later, download the latest Office 2016 for Mac Suite Installer here.

Office for Mac 2011

Word, Excel, PowerPoint, Outlook and Lync have not been tested on macOS 10.13 High Sierra, and no formal support for this configuration will be provided.

All applications in the Office for Mac 2011 suite* are reaching end of support on October 10th, 2017. As a reminder, after that date there will be no new security updates, non-security updates, free or paid assisted support options or technical content updates. Refer to the Microsoft Support Lifecycle for more information.

Full article can be found here

RPC over HTTP reaches end of support in Office 365

Posted by Support | Date: 05/10/2017

When do I need to take action by?

Action required by: 31 October 2017

How does this impact me?

RPC over HTTP is being replaced by MAPI over HTTP, a modern protocol that was launched in May 2014. This change affects you if you’re running Outlook 2007, as Outlook 2007 will not work with MAPI over HTTP. To avoid being in an unsupported state, Outlook 2007 customers must update to a newer version of Outlook or use Outlook on the web. This change may also affect you if you’re running Outlook 2016, Outlook 2013, or Outlook 2010.

What do I need to do to prepare for this change?

To determine if any of your users are connecting via RPC over HTTP, please view the RPC report found in the Office 365 Admin Center at “Home > Usage > Email app usage > Export RPC users.”

Additional information:

FutureSpam Update

Posted by Support | Date: 17/08/2017

As part of our ongoing commitment to ensure that our services are kept up to date and that our customers are provided with the best service possible, we will be upgrading your spam service to a new solution over the next few days as the old Google service that you are currently on is coming to the end of its life cycle. As you may be aware, the Google service has degraded in performance over the years and we will now be moving you to another spam solution provided by one of the Industry’s leading spam solution providers to ensure you get the most out of your spam filter.

What changes will I notice between the Google service and the new service?

You should not notice too much difference in how it works, you will still have a portal that you can login to and release any emails that have been caught as spam you deem to genuine. You will also still get your daily quarantine email everyday but it will now come from a new address, you will be able to whitelist addresses and release emails directly from this email and the time that it gets delivered to your mailbox is completely customizable.
We have had the new anti-spam service in place for many months now and the feedback from other customers has been extremely positive, most customers noticed a significant improvement in spam detection and prevention compared to the old Google service.
Our Support Team have full admin access to this new spam filter so have increased ability to support and resolve any issues should you encounter with the new service whereas this access was limited with the Google service.

How do I login to the new spam filter?

You can access login to the spam filter by going to You will need to request a password to begin with by clicking on the “Request password” tab and entering your email address, this will send you an email with a link allowing you to set a password for accessing the spam filter.
If you request a password and it does not work do not be alarmed it simply means the service is not ready for you to login yet, you will need wait 24 hours and then try to request a password again.

Will the cost change?

We are keeping the cost of the spam filter exactly the same so you will not notice a change In cost as long as all of your mailboxes currently use the Google spam filter. However, if only some of your mailboxes are covered by the spam filter the remaining mailboxes that are not covered will also need to be covered as the new spam solution is applied for the whole domain.
If you have any billing queries regarding this please contact our Sales Team by emailing or you can contact them on 01925 818448

What happens to my old Google account?

None of the old Google accounts will be deleted they will just be split away from our control. This means that you can still log into them for up to 30 days and use it for any other Google services however you will have to add your own personal payment details to it and the accounts will no longer be supported by ourselves, it will be your own account directly with Google. After 30 days if no payment details are added google will automatically suspend this account.

Do I have to make any changes?

If your domain is registered through us or you use our name servers, no further action is needed as we will make these changes on your behalf. If your domain is not registered through us or using our name servers, you will need to update your existing mx records at your domain/dns provider to the ones below – Please ensure existing mx records are removed and only the ones below are in place Priority 10 Priority 20 Priority 30 Priority 40

Once updated you will need to allow 24/48hrs for them to be updated

How long do I have to make the changes?

You will have 30 days from receiving our first email to make these changes, we will however send a reminder one week before the mx records are due to be changed. After 30 days your old account will be suspended by Google and your email service will stop working.

Who can I contact if I have a problem?

If you have any questions about the new spam filter or have any concerns about the changes you need to make, please contact our Support Team who will be available 24/7 via email, simply email us on Alternatively you can call us on 01925 818252 anytime Mon – Fri 9-5.