Firstly, go to https://cp.simplyms.com and login with your Username and Password
Make sure the subscription is selected as SMS Cloud Call, then click Qunifi OneVoice
Click Manage Service
You will see your PBX Dashboard
From the menu pane on the left, select Numbers.
Initially, you will see the list of Numbers in use and their deployment, if any have been assigned.
If you click the Spare Numbers tab you will be able to see any numbers not thus allocated. By default, all new customers will receive a range of 10 spare numbers.
The customer will need a main number at the very least.
Perhaps they require a company fax number, a main conferencing number etc.
This is all managed from the Main Number menu item of Smart PBX
Click on the black arrows to expand sections.
Main Company Numbers
To add a main number, for example, click Add Main Number, from the link adjacent to the Main Company Numbers box title.
As long as you have spare numbers, you can then click on Add from Spare Numbers and make your selection.
You may see some indicators appear on the right when the number is added.
You can hover over these indicators for a brief description.
The cog wheel will allow some verbose text to be added to the incoming call ID. This might be useful if several people are to answer incoming calls. You could, for example, add the words Main IC so it is easy to tell the call is coming in via the Main Number.
Office Hours Strategy
Unless you amend the default strategy, your customer’s PBX will attempt to deliver calls 24 hours a day, 7 days a week.
Click on the black arrow to expand this section.
As you can see, we have selected the Custom option and selected a standard working week.
Make a mental note of the advisory message at the foot of the section. You may need to consider this when we look at Incoming Call Handling
If the company closes for any type of holiday you will need to amend this section.
Tick the Are you closed for holidays? box.
Click Add Holiday
As you can see, we have entered the dates for Easter 2018.
Don’t forget to save your entries and again, note the advisory message.
Incoming Call Handling
This section allows you to define what happens to a call when it comes in via the Main Number.
You can think of these options as defined callflows.
There are 3 defined callflows for each of the available tabs.
Let’s start by looking at the tabs themselves. Remember those advisory messages? This is what they were telling you. Do not forget to set these options!
We may want to handle calls differently depending on whether the offices are open, in normal night mode or closed for holidays (such as Easter)
The basic callflows will allow us to:
Pass the incoming call to an automated attendant. To set this up, you can click on the Virtual Receptionist link.
Pass to a user, a predefined Group, Recorded Media, a single Device or an advanced callflow. (more on those later). As you can see, there is another hop to the Virtual Receptionist. This is there should the call go unanswered.
Pass the call to a selected endpoint as for the previous option but, if unanswered, drop the call into voicemail. This can be any voicemail box that has been defined.
Note that for the 2nd and third callflows, users, groups and or devices will need to have been defined as detailed in the previous guides.
Other defined callflow options can be made available to the Main Number once we have looked at the Callflows App later in the training.
Main Conference Number
This option allows for a number to be allocated to a Conference Room (or Conference Bridge.)
This allows several parties to be connected together by dialling into the number and entering a code.
You can define a welcome greeting for participants.
Main Faxbox Number
This option allows for a number to be allocated as a group or main fax number for the company.
Completing The Main Number Set Up
Return to the Dashboard Overview
Click on Caller ID
The Caller ID is the number presented to recipients by default. i.e. if caller id is not set at the user level.
As you can see from the screenshot, there are further options that can also be defined.
Click Save Changes when you’re done.