Firstly, go to https://cp.simplyms.com and login with your Username and Password
Make sure the subscription is selected as SMS Cloud Call, then click Qunifi OneVoice
Click Manage Service
You will see your PBX Dashboard
Click Voicemail Boxes
Click on the spanner icon to enter the Voicemail Box edit screen.
Click Delete and Confirm.
Next click Users from the SmartPBX menu.
Click on the VM icon in the User Features area.
Deselect Voicemail from the list of Features.
Disable Voicemail to Email and Save.
The changes will come into effect within 24 hours (updates overnight)
Once the change has been updated by the system callers to the number in question will receive the message ‘The user is not available and does not have voicemail’.