Need help?

Device Setup

PBX Management

Firstly, go to and login with your Username and Password

Make sure the subscription is selected as SMS Cloud Call, then click Qunifi OneVoice

Click Manage Service

Click Devices

Definition of a Device

A device is not a user.

It will not have a number assigned to it.

A device is any endpoint that can be ‘attached’ to the system.

A device does not have to be assigned to a user.

A device can make outbound calls.

A device can be assigned to a user or used in advanced configurations that have their own target number, such as ring groups. (more on these a later sections)

Device Types

Select Devices from the side menu.

if you have not yet defined any devices your screen may look similar to the screenshot below.

When you define a device you will be given several options for device types. These are

  • SIP Phone: A physical desk phone configured for VOIP.
  • Cell Phone: A mobile phone. Calls will be delivered to the number specified.
  • Smartphone: A mobile device that received calls to the number specified but can make outbound calls via SIP.
  • Softphone: A software app designed to make and receive calls via SIP.
  • Landline: Useful for home phones or phones where an internet connection cannot be relied upon.
  • Fax: A SIP device acting as a fax machine.
  • ATA: Analogue Telephone Adapter. These VOIP devices use SIP to effectively turn a POT (plain, Ordinary, telephone) into a SIP/VOIP device.
  • SIP URI: Used to direct SIP calls to a web-based service (which may, in turn, pass the call onto connected devices)
  • Skype for Business: Use your Office365 SfB account to make and receive VOIP calls.

SIP Phone Setup

  • A pop up with brands to choose from will appear. Select the make and model of the phone.
  • You will then be able to tick to say that the phone is Managed by OneVoice. This also presents the option to enter the phone’s MAC address, which means that we will be able to auto provision configuration for that phone.

Device Settings

Each device will have a set of similar parameters which will need to be noted for entering into the device’s own setup configuration.

For example:

  • The Device Name is only required by certain device types when setting them up but should always be specified in OneVoice as it will help identify devices later.
  • The SIP Username is used in the device configuration both as the identity login and authentication login.
  • The SIP Password is used by the device as part of the authentication login.
  • The Realm is the company domain name which you will have set up in Stage 1 of this training. It will be required by the device.
  • Not shown on this screen is the Outbound Proxy details which will also be required by the device’s own setup. This is usually

Viewing & Modifying Devices

In this example I have set up 9 devices. 3 each of:

  • SIP Phone
  • Soft Phone
  • Skype For Business

You can see that, at this stage, no devices have been assigned to users but they are all enabled (which means they are available)

The red device icons indicate that the device is currently not registered on the OneVoice platform.

Registered devices will show as green icons. (note however, that not all device types require registration or will pass the registration

We can edit the details and advanced settings of these devices by clicking on the Spanner icon.

Here, we are looking at my first SIP Phone.

Advanced Device Settings

The Advanced button is giving me further options that can be set for this device. Let’s take a quick look at these:

  • Audio: Select from a range of supported Audio Codecs.
  • Video: Select from a range of supported Video Codecs.
  • Restrictions: Choose to enable or disable dialling to certain destination points.
  • Emergency Caller-ID: Sets which number and associated details are sent when calling emergency services from this device.
  • Miscellaneous:

  • Ignore Completed Elsewhere: sets whether or not device reports a missed call if answered by another member of a ring group to which this device belongs
  • Notify when unregistered: sets whether or not, the administrator is advised when this device becomes unregistered.
  • Encrypt the audio: turns audio encryption on or off.

Save your changes.

That’s it.

You have created some devices on your system.

Last Updated: 14 September, 2018