Firstly, go to https://cp.simplyms.com and login with your Username and Password
Make sure the subscription is selected as SMS Cloud Call, then click Qunifi OneVoice
Click Manage Service
You will see your PBX Dashboard
Qunifi OneVoice has a number of powerful and flexible ways it can manage call recording.
Customers can, for example, configure inbound call recording for individual users or for an entire organisation.
For outbound call recording, or for the ability to stop and start call recording during a call, a service request will need to be raised.
This is the user-specified storage location for recordings and can be one of three options:
An Amazon S3 storage location. When choosing this option, a url is expected. Please see the next section.
A partner hosted server.
A user owned server.
When using Amazon S3 storage, you can take advantage of Qunifi’s internal upload agent. This will manage the transfer of recordings.
To achieve this, Qunifi OneVoice must be configured with a URL for call recording.
The URL is composed of 4 pieces of customer data, edited into the following format (separated by underscore characters. (do not include the <> characters.)
The OneVoice account id can be located in the dashboard of the Smart PBX application in the admin.qunifi.one portal.
2/3. access key id and secret access key
This is the bucket or folder name created on Amazon where the customer’s recordings will be stored. You can apply a policy in AWS to control data encryption and lifecycle, but the specifics of that are outside of the scope of this document.
Testing the upload URL
Once you have the required information the URL can be formatted and tested.
Create the upload URL and enter it into a web browser:
Refer to http://docs.aws.amazon.com/AmazonS3/latest/gsg/CreatingABucket.html
You will need to give the bucket a unique name on the Amazon platform.
Create the bucket in the region you want your recording data to reside. There may be compliance considerations that affect your choice of region. Other bucket settings you may leave as default.
Refer to: http://docs.aws.amazon.com/IAM/latest/UserGuide/id_users_create.html
You need to create a user with programmatic access. This type of user uses an access ID and secret rather than a conventional username and password.
During the process of creating a user, you will need to assign a policy to the user. For the Qunifi OneVoice platform to post files to your S3 bucket, a custom policy is recommended rather than ‘S3Full Access’.
Refer to: http://docs.aws.amazon.com/IAM/latest/UserGuide/access_policies_create.html#access_policies_create-editor
Create a custom policy with the following script (substitute your bucket name for mybucket). This policy allows OneVoice to put files into the bucket in the required format.
Last Updated: 14 September, 2018
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