Firstly, go to https://cp.simplyms.com and login with your Username and Password
Make sure the subscription is selected as SMS Cloud Call, then click Qunifi OneVoice
Click Manage Service
You will see your PBX Dashboard
From the menu pane on the left, select Users.
if you have not, yet, created any users the page will be empty.
Click on the Add User button at the top of the page to add a new user.
We are going to add a user called User One
We must provide a unique email address for this user.
OK. Click the Create User button.
Viewing & Modifying Users
In the screenshot below I have created 3 users.
Let’s explore this screen.
In the first column we can see the User’s name.
The Extensions column, displays the internal extension number we have assigned to the user.
At this stage, there is no external incoming number assigned to any user so they cannot be reached from outside the organisation.
The Devices column displays a list of devices we have assigned to the users. At this point we have not associated or assigned any devices to any user, therefore, no one will be able to receive calls. (Remember the device makes the call, the user receives the call)
The final column displays any features we have granted users. As you can see, by default, the user has voicemail. Although this icon actually tells us that the user will receive an email notification when a voicemail message has been left for them.
Clicking on the relevant areas of the row will pop up edit fields for the various options.
Let’s choose a user and assign a public incoming number to them.
Click on the green + adjacent to the Add from Spare Numbers link.
Either while adding, or amending the assigned number, we can click on the cog wheel for more options.
So now we have a user with and extension and an external number. Pretty useless unless they have a device on which to make and receive calls.
Lets click in the Devices field.
You will see that you can add a New Device or Add from Spare Devices.
If you have not already added the device you wish to associate with this user, you can select New Device. This will take you through the steps you learned in Stage 4
Since we have already added a number of devices, we can select ours from the Spare Devices list as shown above.
I am going to select SIP_Phone_1 as the device for this user.
I have now added a number and device for each user.
But what if one of our users wants to be able to work from home, and they don’t have a SIP phone at home?
We could assign them a Skype for Business device. They’ll be able to use that on their laptop at work or at home.
We can click, back in the Devices field for this user and add a further device. In fact, it seems like a good idea to add that as an option to all users.
And now, anytime a call comes in for either user, they have the option of answering either on their deskphone or their Skype for Business app.
Obviously, they will also be able to make calls on either device as long as they are logged in. (see our Knowledge Base articles on setting up Skype for business, disabling SfB voicemail and adding the SfB dialler)
Now, User Two has been given additional roles that mean they’re out of the office a lot on business.
How do they make and receive calls now?
They could use their mobile, but that gets costly, especially with the number of calls back to colleagues in the office.
They could, perhaps, use a softphone; an application that sits on their smartphone. This will allow them to use the same extension number, external number and features they have, whether they are in the office or using SfB at home.
Note that the devices field still shows 2 icons for User Two but now has a (+1) next to them, indicating that further devices are associated. Again, by clicking in the field itself, we can see what these devices are.
Lets now look at the final column in the user settings. The Features area.
Click in the Features area for one of your users.
You will see a list of options similar to the screenshot above.
Active features will be shown in green.
As you can see the little green tape symbol we discussed earlier is now shown to mean that Voicemail-to-Email is active.
Lets run through these features.
Last Updated: 14 September, 2018