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How to Open/View a Support Ticket

Open a Support Ticket

  • Log into the SMS Portal (Instructions can be found here)

  • Click Open Ticket

  • A new Open Ticket will open

  • Enter the following below
    • Subject
    • Related Service (If applicable)

    • Message
    • Attachments (If applicable)

  • Click Submit

    View an Open/Closed Support Ticket

  • Make sure you are still signed into the SMS Portal, click Support then Tickets

  • View your open and closed support ticket history

Last Updated: 12 April, 2019